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Shipments must be received in person at ship-to address, by either yourself or someone designated to receive for you.  Item must be thoroughly inspected at the time of delivery for damage. Call 832-886-4275  if have any problems with delivery. Note: We will not be held liable for any damages, injury or death caused by proper or improper installation of hot water heaters. All water heaters of any type MUST be installed by a trained and licensed technician. See Terms and Conditions. The warranty may become void if the water heater was not specified by a professional installer